Downtown Class A tower — IFM mobilisation
Mobilised integrated facility management services for a 38-storey Class A tower (740,000 sq ft) within 90 days of contract award, consolidating eleven incumbent vendors under a single SLA-governed agreement.
- Tenant service request close-out improved to 96.4% within SLA
- Annual operating cost reduced by 8.1% year-over-year
- Zero recordable safety incidents over 24 months
